Bell's customers in Ontario claimed that they were charged for late fees while they had paid before the deadline. The lawsuit has been filed.
From personal experience, Bell has been performing good quality of services with competitive prices. It has the most complete website that customers can search for useful information or make complaints. The online customer service department works well with 24-hour guarantee reply. However, the free toll line service does not work as well as other competitors (e.g. Telus). They sometimes give wrong information about fax numbers and the information flows between departments are not really good.
http://www.ctv.ca/CTVNews/TopStories/20100927/bell-class-action-100927/
Posted by Thao
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